Effective Date: [April 30, 2025]

This Privacy Policy describes how ShinChat (“we”, “our”, or “us”) collects, uses, and protects your information when you use our platform.

1. Information We Collect

  • Personal Info: Name, email, phone number during account setup.
  • Billing Info: Payment method and transaction details.
  • Usage Data: Messages sent, contacts uploaded, system logs.
  • Device/Browser Info: IP address, user-agent, location (if permitted).

2. How We Use Your Information

  • To create and manage your account.
  • To process transactions and subscriptions.
  • To deliver SMS, RCS, and related communication services.
  • To monitor usage and improve user experience.
  • To comply with legal requirements (e.g., DLT compliance in India).

3. Data Sharing & Disclosure

  • We do not sell your personal data.
  • Data may be shared with third-party service providers (e.g., payment gateways, telecom APIs) solely for service delivery.
  • We may disclose data to comply with legal obligations.

4. Cookies & Tracking

  • We use cookies for session tracking, analytics, and authentication.
  • You can disable cookies in your browser, but it may affect site functionality.

5. Data Retention

  • We retain user data as long as your account is active or as needed for legal/compliance purposes.
  • Upon account deletion, we securely remove personal data unless retention is required by law.

6. Security

  • We use encryption and access controls to protect your information.
  • While we take reasonable measures, no method is 100% secure.

7. Your Rights

  • You can request to update, delete, or access your personal data.
  • Contact us at [email protected] for any privacy-related requests.

8. Children’s Privacy

  • ShinChat is not intended for children under 13. We do not knowingly collect data from minors.

9. Updates to This Policy

  • We may update this policy occasionally. We’ll notify users of significant changes via email or dashboard notice.

10. Contact

For questions or concerns regarding this policy, email us at [email protected].

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